Network Norway
Network Norway AS is a Norwegian mobile operator offering state of the art telecommunication solutions for business customers. Established back in 2005 Network Norway is the fastest growing operator in Norway with over 500.000 customers. In addition hereto Network Norway is an important MVNO reseller on the Norwegian market.
Challenges
Back in 2006 Network Norway planned the acquisition of a
new billing and customer management system. "The aim was to
implement a core billing and customer management system handling
billing, products and service offerings for end users. Especially a
flexible system capable to handle the new and innovative services
for integration of PBX's and mobile devices which is one of our
business ideas", says Billing Manager by Network Norway Thomas
Hage. "We want to provide our customers with new and yet unseen
possibilities in daily life."
As the newest entrant to the Norwegian market, Network Norway strives to offer the market's best prices and service, which forces organizational efficiency to minimize operational costs. Key challenges for the billing and customer management system included:
- A single integrated solution with high level of integration to all external applications
- A highly automated solution that secures business flows and order processes
- A system that will give end users access to self-care in order to manage account and services
- Integrated web enabled solutions for internal users of the sales and distribution side
- A solution that handles wholesale management to support both
MVNO''s and Service Providers
using the infrastructure of Network Norway
naviBilling solution
TeleBilling offered Network Norway their naviBilling
mobile solution.
"TeleBilling was selected due to the flexibility in their naviBilling solution. naviBilling makes it possible in a simple and user friendly way to change service offerings. Another important reason for choosing TeleBilling was that we here found a supplier with proven experience in the implementation of a new billing and customer management system within a tight time schedule", concludes Thomas Hage.
Results
"Today we have our own adjusted solution based on a
standard system naviBilling with all the advantages hereof. On top
of that we have a single, integrated, highly automated and future
proof solution that simplifies our business." "We also decided to
let TeleBilling take care of the hosting and operation of the
solution so we can concentrate on our customers and further
development of our products."
Network Norway and TeleBilling maintain close partnership relations as TeleBilling has a dedicated team performing operational assistance to Network Norway.