Stofa
Stofa is the second largest Cable TV operator and broadband provider in Denmark. Stofa offers Cable TV, IP and DSL services.
"With naviBilling we have
reduced the number of systems to one single platform and simplified
our business processes significantly which of course has improved
our customer service", Ole Simonsen, CEO Stofa.
Challenges
"We were looking for a new solution that within one single
platform could replace the number of different systems we are using
for the administration and billing of our Cable TV customers.
Specifically an all-in-one solution that could handle our overall
requirements and demands for improvements to our system" emphasizes
Ole Simonsen.
The following was required by Stofa:
- Cable TV related services
- Set-up of program packages
- Management of technical resources
- Management of associations
- Management of processes
naviBilling solution
TeleBilling offered Stofa their naviBilling TV solution.
In addition hereto different customizing tasks were performed.
naviBilling handles all processes from customer activation, CATV
management and fast program configuration to service management.
TeleBilling also carried out the migration.
The solution has several interfaces to internal operating systems and bank/payment systems.
According to Ole Simonsen, the end-to-end billing and CRM solution naviBilling offered by TeleBilling was chosen because naviBilling, enables the handling of customers, service & process management and the configuration of program packages in one single solution, which was of high priority to us.
Results
"Today we have a simple and flexible solution that easily
can handle changes in product packages. TeleBilling's naviBilling
solution makes it possible in a simple and user friendly way to
change our product packages and optimize our technical services".
"This is very important for a company like ours that operates in a
very competitive market where the difference between success and
failure is the time spent to be first to offer new products and
services".