Telecom Liechtenstein

The roots of Telecom Liechtenstein goes back to 1998. Telecom Liechtenstein establishes connections for network operators within and outside of the country and thereby creates the basis for all telecommunication in Liechtenstein.

Telecom Liechtenstein is the leading telecommunications provider in Liechtenstein with a comprehensive product range of voice and data services - from providing telephone connections to innovative value added services and cable TV (CATV).

Challenges
In May 2007 Telecom Liechtenstein planned the acquisition of a new CRM and Billing solution. "The aim of the new software was a complete standard solution capable of billing bundled services such as Mobile, Internet, Cable TV and Interconnection, says Peter Kranz member of the executive board by Telecom Liechtenstein. Further to this we were looking for a solution capable of automate order processing and web based customer self-care in order to strengthen our business potential."

Telecom Liechtenstein has the following objectives for the new CRM and Billing solution:

  • Expansion of the strategic options with new product offerings developed by bundled services from different product categories such as Mobile, Internet and Cable TV, and to provide the order processing functionality and the billing procedures
  • Strengthen the business potential through systematically planned and implemented marketing campaign (Campaign Management)
  • Structure the range of products offered through customer oriented catalogues and make the products offerings more transparent to the customer
  • Automization of order processing between the relevant organizational units (retail/wholesale) of Telecom Liechtenstein 
  • Expansion of the Customer Care options in the retail business and improvement of the web-based customer self-care 
  • Offer the customer a differentiated, customizable, informative invoice in a customer friendly layout

naviBilling solution
TeleBilling offered Telecom Liechtenstein their standard naviBilling solution for the following product lines:

  • Wire line
  • Wireless
  • Cable TV
  • IP/Broadband
  • Interconnection

"The proposed naviBilling solution covers as standard 85% of the requirements set forth by Telecom Liechtenstein" concludes TeleBilling Sales Director Andrea Biedasek.

Results
"Instead of 10 different systems, we today have one single platform handling the whole of our business, right from the Customer Centre function to Back Office and the management and planning of technician's work", says Project Manager Martin Merkle Telecom Liechtenstein.