"With the flexibility that naviBilling offers and the easy
integration into our IT-systems and into our business in general,
the times spend on disputes in the Call Centre has been going
through a very positive development. Today we are able to close the
case within 2 minutes and then we spend more time on sales of
new products", says Christian Nellemann.
XLN Telecom
XLN Telecom is a BT service provider based in London. The customer segment is the small and medium sized business in the UK. XLN Telecom offers fixed lines, broadband, mobile voice and data, iPBX systems and international calling cards. Today XLN Telecom has more than 100.000 subscribers.
Challenges
"Our expansive growth forced us to replace our old
billing platform with a new solution capable to support our
business processes. We were looking for a solution that could
handle the increase in the number of customers we have experienced
every month during the past year. It was also a must for us to find
a solution with a strong and flexible product tool", states
Christian Nellemann - CEO, XLN Telecom. According to Christian
Nellemann, TeleBilling was chosen because of the flexibility.
"With TeleBilling we found a supplier with proven experience in
deliveries to the telecommunication industry. TeleBilling's Billing
and Customer Care solution naviBilling and the hosting services
offered fits very well with our high standards to customer service,
security and low operational costs", says Christian
Nellemann.
naviBilling solution
TeleBilling offered XLN Telecom their naviBilling fixed
line and mobile solution that easily as standard can handle the
different product types offered by XLN. The solution includes a
very complex infrastructure with real-time interfaces to a CRM and
ERP system and an external print-house.
Results
XLN Telecom and TeleBilling maintain close partnership
relations as TeleBilling is hosting their solution, handles Total
Service Management and has a dedicated team performing operational
assistance.
"TeleBilling's naviBilling solution makes it possible in a simple and user friendly way to change our products and services. This is very important for a company like ours that operates in a very competitive market where the difference between success and failure is the time spent to be first to offer new products and services", say Christian Nellemann.