With the naviBilling Support service you will receive support for all technical and user related questions regarding naviBilling.
A WEB based helpdesk system is used for registration and communication. The TeleBilling support team has on-line access to the customer solution for providing on-line support.
The TeleBilling helpdesk system has the following benefits:
- Send questions and trouble tickets via the Internet.
- Send questions, problems and on-going tasks to the helpdesk 24 hours a day, 365 days a year.
- Keep track of the trouble tickets.
- See who has closed the trouble ticket and how the problem was solved. Follow the status of a trouble ticket on-line (Open, Active, Closed).
- Prioritized handling of your problems.
- Incoming trouble tickets are handled by the support staff with respect to the priority given by the sender and the agreed service level (SLA).